Kiyoko: Hi, my name is Kiyoko. It'll be just a moment while I review the comments you provided.
Okhwan: hi
Okhwan: I'm not able to use "find my iphone"
Kiyoko: Hello Okhwan. By the notes supplied I see that you're unable to use the Find My iPhone feature due to a local law error message for Hong Kong. Correct?
Okhwan: yes
Okhwan: I set my iphone already.
Okhwan: but In me.com, it does not show up..
Okhwan: I think my account based on family package..
Kiyoko: What is the address on your MobileMe account?
Okhwan: wait I don't remember exact my account address I need check
Kiyoko: No problem, take your time.
Okhwan: I can not find my address in the personal information of me.com
Okhwan: I made this account few month ago and activate on this morning.
Okhwan: I don't remember what I use as my address :(
Kiyoko: Okay are you logged into the me.com website right now?
Okhwan: Already
Kiyoko: Okay, and are you in the account section?
Okhwan: yes
Okhwan: there are 6 left bar menu ( summary, personal info passward storage personal domain security)
Kiyoko: Oh I see okay.
Kiyoko: Please allow me a few moments to look into this
Okhwan: :) of course
Kiyoko: Thank you very much.
Kiyoko: The issue appears to be that there is a billing address tied to your account that is causing this. So I am going to have to investigate this. I appreciate your patience.
Okhwan: I see.
Okhwan: Actually, I don't have any billing info in my me.com account. because I didn't pay it.
Kiyoko: What is the entire error message you're getting?
Okhwan: My friend invites me..
Kiyoko: Right, you're a sub account so there shouldn't be.
Okhwan: lag..
Okhwan: "Due to local law. find my iphone cannot be used in your country"
Okhwan: Find My iPhone may not be available in your region.
Kiyoko: Got it. And what country are you in?
Okhwan: Hong kong
Kiyoko: Okay, thank you.
Okhwan: What should i do?
Kiyoko: I am still looking into this. Thank you for waiting
Okhwan: hm..
Kiyoko: Still here, thank you. Where you in Hong Kong when you created this account?
Okhwan: hm.. I don't remeber exactly
Okhwan: March?
Okhwan: April?
Okhwan: I activate today :)
Kiyoko: Okay, no problem.
Kiyoko: It must be keeping the old address from when the trial account was created.
Okhwan: I see..
Kiyoko: I am unable to remove the information myself so I am looking into another option. I appreciate your time.
Okhwan: What country in my old address?
Okhwan: I see
Okhwan: Can I change myself?
Kiyoko: I would have to ask you a few questions in order to give out information on the account. Since it's a sub account there is no billing section. Which is why it's odd the information is there.
Kiyoko: So I am looking to see how we can remove it
Okhwan: I see
Kiyoko: One thing you can try doing is to upgrade the account to a single subscription which requires payment. Then remove the billing address. Then add the account back as a sub account on the current family pack for a refund of the money paid to upgrade.
Okhwan: You means I should pay to upgrade my account
Okhwan: and then you refund it?
Kiyoko: Yes, correct. The only other option would be to set up an escalation which gets sent to our Senior Advisor team and takes between 24-48 hours.
Kiyoko: This way we can upgrade your account > have you remove the billing address > then we can set up a refund. But you will need access to the primary family pack user to add yourself back
Okhwan: I see
Okhwan: I got it..
Okhwan: I have 1 question
Okhwan: Where is refund menu?
Kiyoko: Do you have the log in information for the "extender@me.com" account?
Kiyoko: Oh, I have to process the return on my end.
Okhwan: I have no idea about that account .
Okhwan: extender@me.com?
Okhwan: Is it the address to request "refund"
Kiyoko: Oh no, you need to be able to log into your friend's account to re-add yourself to their family pack
Okhwan: hm.. it might be possible but my friend live in US.
Okhwan: it is not is contact him.
Kiyoko: Okay, let me look into an escalation.
Okhwan: Thank you
Kiyoko: Do you have another email address other than okhwan.lee@me.com?
Okhwan: okhwan.lee@gmail.com
Kiyoko: Perfect, thank you.
Okhwan: Anyway I'll be trying to the first option as you suggest, if I can contacts my friend.
Okhwan: tomorrow
Kiyoko: Okay great, I am setting up an escalation now. One moment and I will have the information regarding the escalation to you.
Okhwan: And I ask you to process the second option.
Okhwan: Very good.
Kiyoko: Yes I am doing that now. Perfect, almost done.
Okhwan: :)
Kiyoko: Because this issue requires more investigation than what we can accomplish in chat support, I'm going to escalate this case to our Senior Advisor team. We will investigate the issue further and follow up with you via email within 24-48 hours. We appreciate your patience.
Kiyoko: Your case number is: 186641396. And you can save a copy of this chat by clicking on the icon at the top of this chat window that looks like an envelope.
Okhwan: thank you ^^;
Kiyoko: You're very welcome and I do apologize for this issue you're experiencing.
Kiyoko: Thank you for both your time and patience.
Okhwan: I hope that I use this service finally.
Okhwan: See you.
Okhwan: Can I close my chatting?
Kiyoko: Yes, you can, that is fine. Have a wonderful rest of your week!
Okhwan:
You too
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